How can we assist you?
Find answers for some of the frequently asked questions about Mundi
At Mundi, we offer three simple ways to book a ride. You can call our customer service line at (800) 317-7087, book through our online reservation system in our website, or you can send an email to firstname.lastname@example.org.
You can hire Mundi’s services everywhere in the U.S., and in more than 700 cities worldwide. We maintain a network of trusted partners to deliver consistent service in any area around the world with a need for chauffeured transportation. Rides can be booked in advance using any of our reservation methods.
Mundi offers a wide selection of vehicle types to best meet the needs of our passengers and travel organizers. Whether you need a first-class sedan, a Sprinter Van or a luxury coach, we will have the solution. To learn about the differences, you can to our fleet showcase page.
Each vehicle can accommodate a different number of passengers and bags. You can check each vehicle capacity on our fleet showcase page. If your passenger/bag count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional one. TLC safety regulations prohibit passengers and bags from riding in the front seat. The driver has the right to refuse the ride if passenger/bag count exceeds the limits of the vehicle. This will result in extra charges, so please book accordingly.
Any information you provide when booking is confidential and never shared with a third party. We ask for the passenger’s name, pick-up and drop-off locations, vehicle request, credit card information for payment, email address and mobile number. The booking confirmation and a final receipt will be sent to the email address you provide. We also ask for the passenger’s mobile number so they can receive essential SMS alerts on the day of the ride. You can opt-out of providing an email address and mobile number. However, this could result in several ride-related issues like being unable to locate your driver at pick-up. We strongly recommend that all passengers provide a valid email address and mobile number.
We know that plans can change anytime, so we have designed an industry-leading cancellation policy that’s flexible for our customers and supports our drivers. We won’t charge cancellation fees if you cancel before the times outlined on our cancellation policy. Please refer to our policy information.
Yes. Corporate transportation is our specialty. We can work with you to customize a travel program that best meets your needs and the needs of your travelers. When you open a corporate account with us, you are appointed your own dedicated, responsive account manager to cater all your transportation plans, including accommodating sudden itinerary changes. Our reservation staff will guide you through the booking process from start to finish, making sure everything is just the way you need it.
We offer curb-side pick-up as standard service or Meet & Greet service for an additional fee. If you have requested an inside pick-up, your chauffeur will meet you at the baggage claim for domestic flights and outside of customs for international flights. If you have selected a curb-side pick-up, please call the chauffeur when you’ve collected your luggage, using the number you received via SMS to arrange to pick-up location.
If you have provided your mobile number, you will receive an SMS alert to let you know your chauffeur is on the way and, again, when they arrive at your pick-up location. If you need to contact your chauffeur, the best number to call will be listed in the SMS alert. You can always call us at (800) 317-7087.
We ask for your flight information when booking your ride. This information allows us to track your flight, so when it arrives, we will be there. You have the option to disable flight tracking, but we advise against it because if your flight is early you may be kept waiting or, if it’s late, you may incur unnecessary wait time fees.
You can reserve a child seat during the booking process, for an additional fee. In order to ensure the child’s safety and proper installation of the car seat, the chauffeur may ask for assistance when installing it.
Laws vary by each State, so you should check and comply with legal requirements.
For health and safety reasons, we do not allow smoking in any of Mundi’s vehicles.
A credit card is required at the time of booking reservations. We accept Visa, MasterCard, AMEX and Discover.